FAQs

Shipping times vary depending on your location and the supplier's location. Typically, orders are processed within 2-5 business days and shipping can take between 7-21 business days. Please check the product page for specific shipping times.

2. How do I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use the track your order link at the bottom of the website.

3. What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience this may cause. Please contact our customer service team within 30 days of receiving your order with your order number and a photo of the damaged or incorrect item. We will work with you to resolve the issue.

4. Can I return or exchange an item?
Yes, we offer a 30-day return policy for most items. The item must be unused and in its original packaging. To initiate a return, please contact our customer service team with your order number and the reason for the return. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and costs vary depending on the destination. Please see the shipping information on the product page for details.

6. How can I contact customer service?
You can reach our customer service team via email at warmwavezshop@gmail.com. We strive to respond to all inquiries within 24-48 hours.

7. How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, it cannot be changed or canceled. We recommend reaching out within 24 hours of placing your order.

8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated on our checkout page.

9. Are there any additional fees or customs duties?
For international orders, additional fees such as customs duties and taxes may apply. These fees are the responsibility of the customer and vary by country. Please check with your local customs office for more information.